Door dash stock news1/23/2024 ![]() ![]() As I wrote in Scaling Your Startup, before taking on new capital, companies should perfect the execution of a new service so it becomes more efficient with scale. Xu and other DoorDash executives take a day a month to “do a delivery or engage in customer support, menu creation, or merchant support.” DoorDash believes this contributes to its “category-leading spend retention and capital efficiency.” Keep in direct contact with the customer. ![]() DoorDash maintains daily pressure to improve in measurable ways - such as reducing delivery times, increasing efficiency, or improving personalization. Xu saw this as an opportunity to demonstrate how much he cared about customer satisfaction - so the company gave refunds to each consumer - costing “a double digit percentage of its bank account.” In its third month of operation, DoorDash experienced an outage. DoorDash makes short term sacrifices to preserve its reputation for customer excellence.
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